Lab Help Desk

Hours

The Lab Help Desk is staffed during the following hours:

  • Monday through Thursday, 8 AM to 9 PM
  • Friday, 8 AM to 6 PM
  • Saturday and Sunday, Noon to 5 PM

During Harvard holidays, the Lab Help Desk is staffed generally during normal hours. The only specific dates on which the Lab Help Desk is closed are Thanksgiving and the Harvard Holiday Break in December.

For support after hours, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible. Please note that we may not get back to you until the next morning regular business hours.

Assistance

The Lab Help Desk assistants will help you with various lab issues, such as account creation, passwords, print credit, loaner checkout, and general computer assistance. Lab Help Desk assistances are not IT professionals, but will make a best effort towards solving any lab software or hardware issue brought to their attention.

The Lab Help Desk can be reached during normal business hours at (617) 496-9365.

For email support, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible.

For statistical support, please see Research Technology Consulting.

For GIS support, please see the CGA web site at http://www.cga.harvard.edu/.

Reserve Items

Our public labs have several resources available for lab users.

Books

The Lab Help Desk has a small library of statistical methods and software manuals available for check out. These books are meant to be used in CGIS only, and should be returned at the end of each day.

Headphones

The Lab Help Desk has Sennheiser over ear headphones for check out. You must leave an ID with the Help Desk while borrowing headphones and should be returned at the end of each day.

Computer Peripherals

There are external drives, cameras, and other computer peripherals available for checkout at the Lab Help Desk for lab usage only. You must leave an ID with the Help Desk while borrowing a peripheral and should be returned at the end of each day.

For any questions about our public labs, please email or call us (617-496-9365).

Printing

Printing in our computer labs is available for valid CGIS account holders. Printing costs are:

  • 5 cents per black-and-white page
  • 25 cents per color page

All printing is prepaid through our Lab Help Desk via Crimson Cash, personal check, or departmental billing code.

Our Lab Help Desk has a variety of specialty papers (colors and sizes) that are available at no additional charge. Laser printer overhead transparency sheets are available for an additional charge.

Copy machines are not located in the our public labs; however, CGIS Building Operations maintains a copier outside the Concourse Computer Lab.

CGIS Computer Lab Account SLA

Attached is a PDF describing the service agreement for all CGIS computer lab account services. Please print and read this document before you initiate use of these services.
sla_labs.pdf122.69 KB

New Accounts

Here is the IQSS/HMDC computer lab account sign up form.

new_cgis_account_signup_form.pdf29.78 KB