Introduction to Office Skills

This course introduces students to the basics of working in an office. Combining computer and customer service skills, this hands-on course is designed to increase students' knowledge and confidence in operating office equipment, such as the copier, fax machine, multi-line telephones and printers. Students learn to order office supplies on-line, make travel arrangements, and schedule meetings. Students explore the dynamics of offices and learn how to work effectively within them. Mastery of telephone etiquette, prioritizing work-flow, and multitasking are required. Using a variety of interactive exercises in an office simulated environment, students will gain practical experience.