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    Desktop Services

    We strive to provide prompt, high-quality service to the graduate students, staff, and faculty within the CGIS community. We are available to assist you Monday through Friday, between 9:00 AM and 5:00 PM (EST). We can help you with any technical and software challenges associated with your computer, tablet, printer, phone or handheld device. Services that we provide include, but are not limited to:

       Virus protection and removal
       Local and networked printing support
       Back up and disaster recovery assistance...

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    Web Technologies

    We recognize that the web is an increasingly important communication medium for the departments and research centers at CGIS. HUIT currently offers a variety of web-based services that include websites, mailing lists, and event management systems. Each of these systems has proven valuable for members of the CGIS community.

    We support and assit with these technologies and others managed by HUIT. 

    Contact HMDC

    Thank you for contacting us.

    We work with our users continuously to develop and improve our services. We appreciate and encourage your comments, questions, and feedback. The most effective to reach us is by using this form. Your message is recorded automatically in our request tracking (RT) system, and is received by all the members of our user support team. You are served by the first available staff member, and other support team members also can help you easily if your original contact becomes unavailable. You also can reach us by phone or in person. If you...

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    RCE Support

    The Research Computing Environment provides free, remote, persistent access to a powerful cluster of servers to use statisticial software and perform other research computing tasks. Our User Services team is ready to help you create an account or help you if you have any problems using the RCE.  Please contact us via email help@iq.harvard.edu

    Read more about RCE Support

    RCE Account and Affiliate Definition

    Research Computing Environment (RCE) accounts - Provides access to the following resources:

    •         RCE desktop
    •         HMDC-managed login and computer servers
    •         GitHub

    We are happy to provide accounts to qualified requesters; however, for purposes of accounting and administration, these accounts must conform to the policies described on this site. These policies are enforced programmatically during the account creation process and cannot be overridden by...

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    RCE Account Renewal

    As required by Harvard security policy, all RCE accounts have a renewal date. Renewal dates are selected based on the estimated end times of users' projects. As a general rule accounts are up for renewal at least once every year. When you see an account renewal message, please respond to it. If you fail to respond, your account will be disabled. HMDC staff need to know whether you will require continued use of your account after the expiration date, and if so, for roughly how long.

    Passwords to RCE accounts also have expiration dates, which are separate from the account renewal dates...

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    RCE Accounts

    When you request an RCE account, username will be the University NetID.

    RCE account passwords must conform to the following restrictions:

    •     At least eight characters in length
    •     Not based on any common dictionary word
    •     No spaces
    •     Contains at least two numbers
    •     Contains at least two special (nonalphanumeric) characters

    Please contact us for more...

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    Web Privacy Statement

    The following discloses our information gathering and dissemination practices for this web site (HMDC Support).

    Information Gathering

    Our web server software generates logfiles of the IP addresses of computers that access this web site and of what files they access. These web server logs are retained on a temporary basis and then deleted completely from our systems.

    Use of Information

    We use your IP address and files you access to help diagnose problems with our server and to administer our Web site by identifying (1) which parts of our site are most heavily...

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    Hardware Support (top)

     

    We are proud to support a variety of hardware, including desktop computers, laptops, Harvard VOIP phones, printers, scanners, and a variety of smart phones and tablets.

    If you experience computing problems that you suspect are hardware related, please contact us. A support technician can assist you with hardware troubleshooting, in-warranty support requests, or hardware replacement purchasing if needed.

     

    Hardware Support

    We are proud to support a variety of hardware, including desktop computers, laptops, Harvard VOIP phones, printers, scanners, and a variety of smart phones and tablets.

    If you experience computing problems that you suspect are hardware related, please contact us. A support technician can assist you with hardware troubleshooting, in-warranty support requests, or hardware replacement purchasing if needed.

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