External Job Opportunities - Postings
Senior Program Officer - Bill & Melinda Gates Foundation
Senior Program Officer, Integrated Delivery – Human-Centered Design
Bill & Melinda Gates Foundation
Location: Seattle, WA, US
Division: Global Development Program
Department: Integrated Delivery
Guided by the belief that every life has equal value, the Bill & Melinda Gates Foundation works to help all people lead healthy, productive lives. In developing countries, it focuses on improving people's health and giving them the chance to lift themselves out of hunger and extreme poverty. In the United States, it seeks to ensure that all people - especially those with the fewest resources - have access to the opportunities they need to succeed in school and life. The foundation is located in Seattle, WA under the direction of Bill & Melinda Gates and Warren Buffett.
The goal of the Global Development Program is to increase opportunities for people in the developing world to lift themselves out of hunger and poverty and to help deliver targeted healthcare solutions in these regions. The strategies in this program include Agriculture Development; Water, Sanitation, and Hygiene; Financial Services for the Poor; Maternal, Newborn and Child Health; Family Planning; and Nutrition. The Global Development Program also houses two functional teams – Vaccine Delivery and Integrated Delivery – which support the Global Health and Global Development Program strategies.
The Integrated Delivery team aims to advance the outcomes of the Global Health and Global Development Programs via efforts to improve overall and equitable coverage of impactful interventions to meet those in need - with an emphasis on supporting the primary health care system performance. The team retains expertise spanning a range of delivery-related topics that we deploy in response to requests from program strategy teams to support specific investments, activities, and strategies. Our expertise includes user/market research, new product launch, supply chain design, information communication technology, data & metrics, health economics, personnel management, and operational research/program effectiveness.
Given our unique vantage point to look across programs, our technical experts are empowered to look for holistic, integrated or cross-cutting solutions that overcome system impediments effectively and efficiently. For example, we encourage staff and partners to put the user at the center of our solutions and design integrated, effective, and efficient program models that best meet human needs – breaking the silos. Furthermore, we encourage staff when they are addressing a problem to consider how to design a solution that will most effectively and efficiently not just solve for that program – but may benefit other program strategies. Lastly, we proactively identify delivery challenges across program strategy teams and develop and manage strategies and investment portfolios to advance foundation outcomes – e.g., developing capacity to design and launch innovations, exploring new approaches to support behavior change, improving supply chain systems, enhancing performance of frontline workers, and strengthening primary care systems. Thus, the Integrated Delivery team is not only accountable for contributions to program strategy outcomes but also indicators related to primary care system performance, improved integration, and demonstrating performance in designing, introducing, and scaling high impact interventions.
We are looking for a senior creative leader with the skills and experience to serve as the Senior Program Officer for human-centered design (HCD) within the Integrated Delivery team. This position will improve the foundation’s ability to design technologies and programs that meet human needs by partnering with our program teams to apply HCD principles and methods more consistently in their work. This position will also be responsible for defining and articulating a vision and approach to HCD that can be scaled across the organization in an appropriate and sustainable manner. Candidates should have familiarity applying design methods in low-income settings as well as proven expertise in driving institutional and cultural change, building partnership networks, and executing design strategies.
This Senior Program Officer will not be responsible for building and managing a dedicated design team. This position will serve as a support role, working with diverse stakeholders within the foundation to ensure products, services, and programs are designed to add value to user experiences and drive desired behavior change in target markets for which there is a limited understanding of end user needs.
Objectives are likely to include:
- Improving the way in which we define problems and then translate our understanding of the problem into solution concepts, whether for individual products or broader program designs.
- Improving how we assess the value of new concepts and solutions to ensure that they fit end user needs.
- Identifying opportunities to improve our product development processes and best collaborate with internal and external partners to create user personas and scenarios to inform our Target Product Profiles (TPP’s).
- Working with partners to prototype, test, and adapt concepts throughout the product development cycle to ensure solutions are appropriate and appealing.
- Exploring new qualitative and quantitative approaches to gather data/evidence to assess the contributions of HCD activities to improving the design and uptake of new product innovations.
Success will be measured primarily through your contributions to individual program teams and the success of new products and services that are introduced into the market using an HCD approach. You will also be expected to bring a more user-centric lens to how we design our strategies, programs, and solutions across key areas of our portfolio, such as reproductive health.
A key objective for this role will be to define a scalable model for the foundation’s work in human-centered design building on best practices from the private and public sectors. One challenge is that much of the foundation’s product development work is executed through a network of partners with limited capacity for HCD. Another challenge is that the foundation serves a broad range of end users (literally billions) across a wide range of geographies. Thus, the model will either need to rely on concept solutions that are generalizable and/or build practices working with external partners that are easily scalable. Furthermore, this role will have the opportunity to explore how to apply HCD principles not just to products/technologies but also to designing programs, messaging, and other service elements to make systems more responsive to users and drive desired behavior change.
Thus, this role will require a deep understanding of user-centric research practices but also strategies to design and drive organizational change related to processes, management, system design, incentives, performance metrics, etc. Predominantly, this Senior Program Officer will serve as a thought partner and technical resource to internal strategy and functional teams to drive this change. But the role will also require collaboration with key external partners – e.g., product design and development partners, developing country NGOs, donors, and private, non-profit and governmental organizations (Universities) with ethnographic/design/anthropology/behavioral science/etc. expertise both in OECD and non-OECD markets.
Key areas of work will include:
Vision Setting and Organizational Change
- Collaborating with foundation colleagues to build alignment around a vision for applying HCD to strategic investments, concept design, product development and go-to-market strategies -- and then manage/execute a portfolio to advance this agenda
- Bringing best in class solutions including attention to processes, incentives, and culture to encourage the application of HCD thinking to our work internally and to support our external partners’ activities.
Portfolio Management & Execution
- Scope, shape, propose, and manage a portfolio of HCD related activities and investments to support programmatic goals.
- Scan the industry to find promising opportunities to advance strategies or create new partnerships
- Develop projects with clear, measurable outcomes and milestones that clarify expectations up-front and enable nimble course-correction.
- Analyze and synthesize lessons and results to improve the overall operating model for HCD at Gates.
- Develop effective relationships and collaborate with internal and external partners to execute the vision – especially clinical and research & development partners.
- Serve as an internal thought leader and consultant to empower foundation teams and external partners to apply HCD more appropriately in their work.
Strategic Planning & Evaluation
- Identify and gather quantitative/qualitative information to measure progress against strategic goals
- Contribute to the evolution of the Integrated Delivery team, vision, strategic objectives, priorities, processes, organizational structure, etc.
- Provide input into strategic plans and participate in annual planning related to HCD, uptake and delivery
- Commit to performance development and provide mentorship
- Ensure activities represent foundation's core values of collaboration, rigor, optimism, and innovation.
Communications & Thought Leadership
- Prepare clear, concise, insightful, compelling and action-oriented communication materials to build awareness of HCD within the foundation and support activities listed above.
- Communicate effectively with senior management through memos, meetings, and field visits to reinforce the value of HCD.
- Represent the foundation’s vision for HCD in development to key external constituencies, including participation in conferences and meetings.
- 8+ years of experience in applying user-centric/human-centered design principles to new innovations – at least 5 years as a project leader; ideally with at least 2 years in a low income country context.
- Expertise in design research, participatory design, concept testing and service design, both as a practitioner and project lead. Expertise in information design and infographics desired.
- 5+ years of experience working with large scale institutions to develop a culture, appreciation, and adoption of HCD principles into their DNA .
- Strong partnership network of design organizations and designers – ideally both inside and outside the USA.
- Demonstrated experience in developing processes, templates, and practices to encourage adoption of HCD into organizational decisions – and developing and reporting on metrics to drive continuous improvement.
- Familiarity with low income markets – ideally having conducted several projects in these markets/settings with users from the two lowest-income quartiles – strongly preferred
- Familiarity working in the health field (pharma, medical devices, consumer health products) highly desired
- Strong consulting skills and ability to support internal and external partners achieve their objectives
- Comfortable in a wide range of cultural, geographic and operational situations, demonstrating culturally sensitive behavior with a diverse range of people
- Ability to orchestrate effective decisions across a broad range of issues and stakeholders, assess progress, analyze gaps, and make necessary changes
- Innovative and open-minded approach; ability to question and challenge colleagues including managers and partners in constructive manner
- Demonstrated ability to work with flexibility, efficiency, and diplomacy in a complex, fast-paced environment
- Ability to think/act like an investor; creative and generative thinker
- Excellent visual, written and oral communication skills to convey complex situations in a clear and concise manner, in positions requiring communication with a broad and diverse audience
- Ability to travel up to 30% domestically and internationally
- Self-motivated and self-managing
- A sense of humor
To apply, please visit http://careers.gatesfoundation.org/.
Fellowship, U.S. Social and Behavioral Sciences Team
Job Title: Fellow, U.S. Social and Behavioral Sciences Team
Department: General Services Administration
Agency: Office of Government-wide Policy, Performance Improvement Council
Deadline: Applications will be reviewed on a rolling basis until filled
The U.S. Social and Behavioral Sciences Team (SBST) seeks exceptionally qualified individuals to serve as Fellows for 2014–2015. Individuals who can secure continued financial support from their home institution or other outside funding are especially encouraged to apply.
The SBST helps federal agencies increase the efficiency and efficacy of their programs and policies, by harnessing research methods and findings from the social and behavioral sciences. The team works closely with agencies across the federal government, thinking creatively about how to translate social and behavioral science insights into concrete interventions that are likely to improve federal outcomes and designing rigorous field trials to test the impact of these recommendations.
The SBST is a small, multi-disciplinary group of experts, coordinated by the Office of Science and Technology Policy and organized under the Performance Improvement Council at the General Services Administration (GSA). Collectively, the team has a diverse mixture of scientific expertise from fields such as economics, psychology, and statistics, as well as experience performing rigorous evaluations in complex operational settings. As the SBST works to pursue the agencies’ priority goals, policy areas include health, education, tax and finance, housing, environment, criminal justice, and so forth (see http://www.usa.gov/directory/federal/ to learn about federal departments and agencies).
Fellows must possess a unique set of technical and professional skills. This includes extensive knowledge of at least one field within the social and behavioral sciences, the ability to creatively apply research knowledge within the federal government setting, the ability to manage the day-to-day operations of a field trial, and exceptional communication and interpersonal skills. (Duties and qualifications are further elaborated below.)
The position lasts for one year beginning in August or September 2014 (precise start date negotiable), with the possibility of renewal. Fellows will be located in the GSA building at 1800 F Street N.W., Washington, D.C. 20405. GSA has been named repeatedly by the Partnership for Public Service as one of the “Best Places to Work in the Federal Government.”
Your major duties and responsibilities are as follows:
- Learn about select federal agency priorities and design human-centered policies and programs to better serve citizens;
- Creatively translate insights from the social and behavioral sciences into concrete recommendations for how to improve those federal programs, policies, and organizations;
- Work closely with agency partners to design rigorous experimental trials capable of testing the relative efficiency and efficacy of proposed interventions;
- Communicate regularly with agency partners, and any outside collaborators, in order to: ensure the rationale behind intervention ideas and trial design are clearly understood and meet agency goals; ensure that field experiments are implemented as planned; share updates on trial status; and discuss the implications of results;
- Effectively manage the operations of select field experiments, for example, ensuring that the design, implementation, and results are properly documented and shared;
- Perform data analyses and interpretation;
- Write project reports and policy memos for academic, agency, and public audiences;
- Assist, as needed, on additional projects being managed by other SBST members;
- Attend weekly SBST meetings, provide updates on trial status, and be generally available to collaborate on and contribute to internal tasks; and
- Attend and potentially present at conferences and workshops.
- Ph.D. in a social and behavioral sciences field (e.g., economics, psychology, political science, statistics, sociology, public policy, etc.), or a Master’s Degree plus two or more years of relevant experience.
- Two or more years of experience designing, implementing and analyzing experiments.
- General knowledge of behavioral economics, and highly specialized knowledge of at least one domain of a study within the social and behavioral sciences.
- Ability to think creatively about how insights from the social and behavioral sciences can be translated into concrete interventions that are practically feasible within specific federal programs, policies, or organizations.
- Statistical competency, including use of at least one programming language (e.g., R, Matlab, SAS, Stata, etc...).
- Ability to effectively explain technical concepts to a broad range of audiences, both orally and in writing.
- Strong writing skills, including under tight deadlines.
- Excellent management and organizational skills.
- Flexibility, self-motivation, and the ability to manage multiple tasks efficiently as a team player.
- Curiosity and willingness to learn about federal agencies and the unique practical and regulatory constraints they face.
ADDITIONAL PREFERRED QUALIFICATIONS:
- Two or more years of experience conducting randomized controlled trials within complex field settings.
- Experience working with the federal government.
- Advanced statistical skills, including experience handling large administrative data sets.
- Email your C.V. and a relevant writing sample to email@example.com, with “SBST Fellow Application” in the subject line. Please also include a 1-page cover letter introducing yourself and explaining your interest in being a Fellow.
- The final deadline to submit is July 25, 2014, although applications will be reviewed on a rolling basis.
- Finalists will be invited to a multi-stage interview process.
Director, Retirement Security - The Pew Charitable Trusts
The Pew Charitable Trusts
Position Description: Director, Retirement Security
The Pew Charitable Trusts is driven by the power of knowledge to solve today’s most challenging problems. Pew applies a rigorous, analytical approach to improving public policy, informing the public and stimulating civic life. Based in Philadelphia and Washington, D.C., Pew produces fact-based research and develops practical solutions to challenging issues.
Pew operates a wide variety of policy research and advocacy initiatives, including on consumer financial protection, family economic stability, state public-sector retirement systems, sentencing and corrections and election administration. Pew makes use of the basic tools that are required to help the federal government and states explore and advance effective policies, regardless of the issue: credible, timely, and user-friendly research; assessments of public support for change; strategic outreach and communication to ensure that good information is communicated to decision-makers, media, influential stakeholders and the public; the capacity to bring together diverse perspectives and find common ground; and the ability to identify innovative, effective policies that have proven successful elsewhere.
A significant body of research has documented that many Americans are struggling to build enough personal savings (beyond funds accumulated through Social Security or pensions) to meet basic expenses in retirement. In fact, the gap between what families save and what they will need for retirement is expected to grow over time. With the continuing decline of traditional pensions and planned and potential reductions to Social Security benefits in the future, it is likely that younger Americans will need to rely even more heavily on household savings.
This project will provide rigorous research to inform a series of policy discussions at the state and federal level about how to help families increase their private savings. The focus of this research will be on employer-based retirement programs, such as 401(k) plans, as most families accumulate the bulk of their retirement savings at work. Specifically, the project will provide highly credible, independent, non-partisan research to address critical questions, including: significant factors that prevent employers from offering retirement plans or from implementing plan features that lead to greater savings; the impact of disclosure on plan fees, and how leading state and federal proposals to increase retirement savings would affect employers, workers and taxpayers. The project will also extensively engage influential policy makers, thought leaders, business organizations, and advocates in policy discussions that address these questions.
The Project Director, working with Pew’s senior leadership, will implement and direct the initiative, including hiring a team of researchers and policy analysts, overseeing the research agenda, serving as the project’s primary spokesperson and liaison to key policy audiences and the media, disseminating research findings widely and collaborating on fundraising. The initiative will be supported by Pew communications, government relations, fundraising, and operations teams.
This position, based in Pew’s Washington D.C. office, will report to the senior director for family economic stability, for an initial period through March 30, 2017, with the possibility of renewal, depending on the project’s progress, ability to raise funds, and board deliberations. This position is contingent upon board approval in March 2014.
• Manage project implementation, budget, staff and timeline, adjusting strategic and work plans as necessary to ensure policy relevancy, and to complete deliverables on time and within budget;
• Build strong, productive relationships with outside parties, including state and federal officials, policy researchers, industry, advocacy organizations, member associations for policymakers, and other key stakeholders interested in and involved in this issue.
• Supervise the production of major research reports;
• Oversee the selection of state and/ or federal retirement security proposals that the project will assess. Develop and manage contracts with a wide array of consultants;
• Represent the project at national and state events and in media interviews;
• Partner with Human Resources to recruit and hire project staff with a wide range of research and analytical responsibilities;
• Work closely with communications staff to design and implement effective dissemination techniques, including written products, online communications strategies, and high-level convenings;
• Collaborate with Philanthropic Partnership Group to identify, secure and work with operating and funding partners to support the project’s work;
• Ensure strict compliance with all federal, state and local lobbying and ethics laws.
• Bachelor’s degree required. Advanced degree or relevant professional experience in public policy, public administration, economics or a related discipline required;
• 10+ years of relevant professional experience;
• Minimum of two plus years of previous direct supervisory experience required including experience managing performance management process for direct reports and providing career development advice and counsel;
• Extensive knowledge of private, government, and public sector retirement savings systems, including policy, programs, issues, research, experts and key players in the field;
• Substantial background conducting and managing complex projects aimed at informing and advancing effective public policy;
• Experience managing the development and dissemination of high-quality, policy-focused research, such as statistical analysis, economic modeling, and survey research;
• Solid knowledge of state and federal policymaking in this area. Experience working with state and federal leaders and stakeholders;
• Strong project development and management skills, including developing and building successful initiatives in the business or policy arenas. Ability to manage multiple outside consultants;
• Excellent written and oral communications skills, including an ability to synthesize and summarize research findings and recommendations. Ability to think strategically about how to communicate results to gain policy maker attention and involvement. Experience convening and leading public events;
• Proven ability to develop productive and collaborative relationships both internally and externally, with a diverse array of stakeholders;
• Sound personnel management skills and demonstrated ability to build and lead a team;
• Ability to think strategically and creatively, juggle multiple priorities, adjust to changing circumstances, organize time efficiently and remain attentive to details;
• Experience with fundraising helpful but not essential.
It is anticipated that the director will travel regularly, including visits to states and stakeholders involved in policy work and to policy and academic conferences.
Please email a resume and cover letter stating why you are interested and why you think you are a good fit for this specific role to:
Andrew P. Zalman
Officer, Talent Acquisition