3. Making consumerism really work

In many industries, the key driver of innovation—competition to serve informed consumers—helps ensure the delivery of greater value over time. Participants noted that the healthcare industry currently falls well short of having truly informed consumers and must take steps to address that problem.

A. Sharing responsibility for a complex problem:

The current lack of consumerism in healthcare is a complex problem for which every sector of the industry shares responsibility. Read more

B. Putting patients first:

Providers must organize themselves around the needs of consumers rather than caregivers. Read more

C. Turning patients into active consumers:

Consumers must be transformed from passive to active participants in managing their own health. Read more

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