The first impression of any Harvard student, faculty, researcher, or administrative staff of IT is formed from their experience at the login screen. Today, the implementation of Identity and Access Management at Harvard is maddeningly redundant and complex. The impact of such distributed complexity includes:
- Lost User Productivity - Reduced productivity results as users wait for their new accounts to be created. Delays in the ability of a user to access resources that result when manual, paper-based workflows and approvals can not be streamlined or easily orchestrated. There can be a lengthy wait time for users to get access to the resources they need and have the right to access.
- Poor User Experience - The issuance and management of multiple user accounts and passwords to support access to different applications and resources across the University results in user confusion and frustration.
- Limited Information Sharing Across Applications - The applications are unable to share information that they could share, such as contact information, files and common data for calendaring and other common functions.
- Unnecessary Administrative Overhead - The high volume of calls to the IT help desk to address basic account or application management functions, like a password management, creates an unnecessary burden on support staff.
- Reduced Security Stature - The inability to streamline the de-provisioning of users or to manage user access privileges to applications and resources exposes the University to the risk of unauthorized access and audit compliance issues.
The reach of these problems and their associated impact is vast; such that, universally, all School IT leadership has become united in their concern. Because IAM affects all of the University’s people, resources and systems, the reputation of Harvard University IT is stigmatized as a direct result of the limitations of the current IAM solution set.