Assistance

The Lab Help Desk assistants will help you with various lab issues, such as account creation, passwords, print credit, loaner checkout, and general computer assistance. Lab Help Desk assistances are not IT professionals, but will make a best effort towards solving any lab software or hardware issue brought to their attention.

The Lab Help Desk can be reached during normal business hours at (617) 496-9365.

For email support, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible.

For statistical support, please see Research Technology Consulting.

For GIS support, please see the CGA web site at http://www.cga.harvard.edu/.