The Lab Help Desk is staffed during the following hours:

  • Monday through Thursday, 8 AM to 9 PM
  • Friday, 8 AM to 6 PM
  • Saturday and Sunday, Noon to 5 PM

During Harvard holidays, the Lab Help Desk is staffed generally during normal hours. The only specific dates on which the Lab Help Desk is closed are Thanksgiving and the Harvard Holiday Break in December.

For support after hours, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible. Please note that we may not get back to you until the next morning regular business hours.