The Lab Help Desk is normally staffed during the following hours:

  • Monday through Thursday, 8 AM to 9 PM
  • Friday, 8 AM to 6 PM
  • Saturday and Sunday, Noon to 5 PM

During Harvard holidays and transitions between semesters, the Lab Help Desk may or may not be staffed during normal hours. Changes in hours will be posted at the lab help desk and on the lab's Twitter account @iqsslabs.

The only specific dates on which the Lab Help Desk is closed are Thanksgiving and the Harvard Holiday Break in December.

For support after hours, please contact us at support@help.hmdc.harvard.edu with as much information about your issue as possible. Please note that we may not get back to you until the next business day.