RCE Outage: September 2, 7:00AM to 11:00AM


Tuesday, September 2, 2014, 7:00am to 11:00am

UPDATE: 10:30 - We have created a workaround for the RCE Powered job issue and tested.  We believe the RCE is ready, and we see that some of you have already logged in.  We will resolve this outage.  Any problems please email support@help.hmdc.harvard.edu

UPDATE:  08:45 - We are seeing some issues with starting RCE Powered jobs and are looking at a workaround  We are extending the outage until 11am.  Sorry for the inconvenience.  We will keep you posted.

September 2nd, 2014. 7:00AM to 9:00AM

We have discovered a number of problems in NoMachine NX4 which NoMachine has addressed by releasing an upgrade and a patch. In order to install the upgrade and the patch, we need to take down the RCE from 7:00AM to 9:00AM. During this time, the RCE will be inaccessible. In addition, all interactive jobs running will be terminated. Please make sure to save your work before Tuesday, September 2nd, and in addition, please confirm that your interactive jobs will complete by this time.

We are sorry for the inconvenience this may cause you, but we are confident that the NoMachine NX4 patches we will install will significantly improve the stability of the RCE and ensure that all interactive jobs can be run with confidence.

At 9AM, all users will be able to access the RCE as usual.

RCE will be down from 7:00AM to 9:00AM.
All interactive jobs will be terminated.