Please be aware that Harvard is shutdown from 12 noon Wed 12/24/2014 until 9am Mon 1/5/2015. HMDC staff will be monitoring services and providing best-effort response. Other help services will be limited during the break. Happy New Year! HMDC and RCE Services.
Things to check if you are unable to connect to the RCE:
Is there an active outage? We post any outages to the RCE itself, our RCE calendar, and to our outages mailing list in advance of planned maintenance windows. You can also check the HMDC status page. For more information, please see our page on RCE outages.
Are you over quota? If your home directory goes over 2GB, you won't be able to log in to a RCE desktop. Log in via SSH to clean up your home directory. See, How Do I Check My Quota? for more information.