Please be aware that Harvard is shutdown from 12 noon Wed 12/24/2014 until 9am Mon 1/5/2015. HMDC staff will be monitoring services and providing best-effort response. Other help services will be limited during the break. Happy New Year! HMDC and RCE Services.
As many of you are aware the NX4 web client is prone to crashing and corrupting RCE sessions. We recommend against using the web client and instead you should use the desktop client. Instructions for downloading and installing the NX4 desktop client can be found here: http://projects.iq.harvard.edu/rce/nx4_installation
Update: 13:15 - HUIT discovered the issue is on some old firewall equipment that they are in the process of migrating and retiring. The network is currently stables, but it may be possible we will see further latency as they work through this issue.
As of 10:00am this morning (Sept 22nd) we are experiencing networking issues; connection to the RCE will be intermittent if not completely unavailable. We are working with Harvard University IT to resolve the issue as quickly as possible. We apologize for the inconvenience.
CGIS Knafel is experiencing network issues, anyone trying to connect to the RCE or other HMDC hosted services during this time may have experienced slow performance or may have timed out. See the message below from HUIT:
Update: 09:30 - There was a memory leak in the NX4 portal server causing the kernel to terminate processes in order to keep the Operating System from failing. The NX4 processes were stopped and this is why users could not use the desktop or web clients. ssh was un-affected since ssh is load-balanced to the login servers. Read more about Unschedule RCE outage
As of 9:30am this morning (Sept 4th) we are experiencing networking issues; connection to the RCE will be intermittent if not completely unavailable. We are working with Harvard University IT to resolve the issue as quickly as possible. We apologize for the inconvenience.
UPDATE - As of 10:10am, HUIT has resolved the networking issue. All connections to the RCE should now be working.
HMDC is happy to announce that our NoMachine NX4 infrastructure has matured into a production-ready product. Administrators and support staff from the HMDC Operations team will begin migrating users individually from NX3 to a modern NX4 based desktop.
While troubleshooting an issue with an independent RCE node, a configuration change caused NX sessions to be interrupted. If you are reconnecting to your lost NX session, you should now be able to resume the previous session. Please contact firstname.lastname@example.org if you had cluster jobs running and are unable to resume your NX session. SSH logins should not have been affected.