Virus Protection (top)

We provide virus protection software and services, as well as virus removal assistance in cases of infection. There are many avenues that viruses and other malicious software (malware) can use to infect your computer. No computer attached to a network is ever completely secure, but there are steps you can take to make your computer's security much stronger. Some of things you can do are:

    Use good antivirus software
    Update your operating system software regularly
    Practice safe computing

Using Good Antivirus Software

One of the most important steps you can take is to install, and update regularly, good antivirus software. We recommend and support ESET Antivirus, which is provided to affiliates free of charges through FAS IT. For instructions on installing ESET Antivirus, please refer to the ESET Download and Installation Instructions page.

Running Your Operating System Software Updates

Running the updates for your operating system is one of the most important preventative measures you can take to protect against virus infection. To do this in Windows:

    Launch Internet Explorer.
    On the Tools menu, select Windows Update.
    Follow the prompts to run your Windows updates.

On the Mac, click the Apple Menu and select Software Update. The Software Update application walks you through the rest of the process.

Practicing Safe Computing

One form of attack that is growing rapidly is the use of social engineering to infect your computer, or to gather sensitive information from you. These attacks can take the form of fake websites that prompt you to input sensitive data, or even emails from people posing as your IT support that ask for your password. To avoid being taken advantage of by these attacks, be sure not to give personal information to any websites with which you are unfamiliar. Also never give out your password, under any circumstances. We will never send you email asking for your password. If you receive such an email, it is not legitimate.

Virus Protection

We provide virus protection software and services, as well as virus removal assistance in cases of infection. There are many avenues that viruses and other malicious software (malware) can use to infect your computer. No computer attached to a network is ever completely secure, but there are steps you can take to make your computer's security much stronger. Some of things you can do are:

    Use good antivirus software
    Update your operating system software regularly
    Practice safe computing

Using Good Antivirus Software

One of the most important steps you can take is to install, and update regularly, good antivirus software. We recommend and support ESET Antivirus, which is provided to affiliates free of charges through FAS IT. For instructions on installing ESET Antivirus, please refer to the ESET Download and Installation Instructions page.

Running Your Operating System Software Updates

Running the updates for your operating system is one of the most important preventative measures you can take to protect against virus infection. To do this in Windows:

    Launch Internet Explorer.
    On the Tools menu, select Windows Update.
    Follow the prompts to run your Windows updates.

On the Mac, click the Apple Menu and select Software Update. The Software Update application walks you through the rest of the process.

Practicing Safe Computing

One form of attack that is growing rapidly is the use of social engineering to infect your computer, or to gather sensitive information from you. These attacks can take the form of fake websites that prompt you to input sensitive data, or even emails from people posing as your IT support that ask for your password. To avoid being taken advantage of by these attacks, be sure not to give personal information to any websites with which you are unfamiliar. Also never give out your password, under any circumstances. We will never send you email asking for your password. If you receive such an email, it is not legitimate.

Installing Virus Protection

We provide ESET Antivirus to CGIS affiliates free of charge.  Follow the instructions below to download ESET, and install it on your computer.
Installing ESET Antivirus in Windows

    Launch a web browser and navigate to http://www.fas-it.fas.harvard.edu.
    Click the Software Downloads link at the top of the page.  Log in with your Harvard ID and PIN.
    Select Antivirus from the software list. Click I accept on license agreement.
    You will be prompted to download a file. Download it, and save it to a familiar location. When the download finishes, run the file. The installer will start.
    The ESET Antivirus installer will automatically remove any version of McAfee antivirus you were running, and will install the new ESET Antivirus client.

Virus Protection FAQ

Below are answers to some of the most common questions users have about virus protection. If you have a question about virus protection that is not answered below, feel free to contact us.
Why are my ESET Antivirus updates failing?

One of the easiest ways to repair common issues with ESET updates is to reinstall the program. For instructions on installing ESET Antivirus please contact us.
What should I do if I suspect my computer is infected?

If you suspect your computer ia infected, first (if possible) take your computer off the network by unplugging the network connection. This prevents viruses from further infecting your machine, as well as prevents the infection on your computer from spreading to other computers. Next, run a scan of whatever antivirus software you use (we recommend ESET Antivirus). If after the scan your computer still appears to be infected, call our support number to contact us.
How can I delete infected files?

If you run ESET Antivirus and it finds infected files, it will give you the option to delete these files.  In some cases ESET will delete the files for you.
Can I run two virus scan software apps?

We do not recommend running two different virus scan software applications concurrently. Often two different applications will each install their own automatic file scan utility, which can cause the applications to fight for the same resources, or even flag each other as malware. On the other hand, running anti spyware/adware applications at the same time as virus scanning applications usually works well. For example, having Spybot S&D or Ad-Aware installed at the same time as ESET Antivirus is fine.