Printing Overview

Printing - Overview

We install, troubleshoot, maintain, and recycle printers for all affiliates. We support many brands and models of printers and are happy to assist with your printing needs.

Finding the solution to common printing troubles is often just a matter of knowing the correct steps to install or configure your printers. Please refer to the following how-to articles for help with every-day printing problems:

    Installing a Local Printer
    Printing From Home
    Configuring Duplexing
    Troubleshooting Network Printing

If you have any printers or printing trouble that you cannot resolve, please contact us.

Printing

We install, troubleshoot, maintain, and recycle printers for all affiliates. We support many brands and models of printers and are happy to assist with your printing needs.

Finding the solution to common printing troubles is often just a matter of knowing the correct steps to install or configure your printers. Please refer to the following how-to articles for help with every-day printing problems:

    Installing a Local Printer
    Printing From Home
    Configuring Duplexing
    Troubleshooting Network Printing

If you have any printers or printing trouble that you cannot resolve, please contact us.

Configuring Duplexing

Printing on both sides of a sheet of paper is commonly referred to as duplex printing. If the printer is equipped with a duplexer (currently our public printers and some program printers are equipped with a duplexer), follow the steps below to configure your computer for duplexing.
Duplexing From a Windows Computer

    From the Windows Desktop, click Start button, then click Settings, and choose Printer.
    Right-click the printer that you choose to use, and choose  the Properties option.
    On the Configure tab, check the duplexing check box.
    Click OK to close the Properties window.
    Repeat steps 2 and 3 for other printers if necessary.

Duplexing From a Mac

    Click on System Preferences on the Mac dock, then click Print & Fax.
    Select the print queue you want to duplex with, then click the Option & Supplies button.
    Click Driver, then check the box next to "Duplex Unit".

The above steps allow your computer to "see" the duplexing option installed on the printer. In most applications like Microsoft Word or Netscape, you should be able to select double-sided printing via the Page Setup or Print options on the File menu.

Installing Local Printer

The following instructions guide you through setting up printers that are connected directly to you computer.
Installing a Local Printer in Windows

    Turn your printer on, and attach the data cable (usually a USB cable) to both your computer, and to your printer.
    Click the Start button in the lower left, and then select Control Panel. The Control Panel will appear.
    Double-click the Printers icon.
    Click Add a Printer. The Add Printer wizard will open.
    Accept the defaults, and then click Next. The wizard will attempt to find and install the appropriate software for your printer.
    If the wizard is unable to find an appropriate driver for your printer, download the appropriate driver for your printer from the manufacturers web site, and save it to a known location.
    The Add Printer wizard will ask you if you want to manually install the printer. Click Next.
    Choose the port that is appropriate for your printer (usually this is USB). Click Next to continue.
    Click Have Disk, and navigate to the location that you saved your printer driver. Double click on the driver, then click OK.
    Click Next, accepting the defaults, through the next series of windows. Your printer will print a test page confirming that it is installed correctly.

Installing a Local Printer in Mac OS X

    Open a document you would like to print, and then click the File menu and select Print.
    Choose the printer from the Printer pop-up menu. The Printer pop-up menu contains all USB, FireWire, Bluetooth, and Bonjour printers that are available to your computer, as well as all printers that you have added to the Printer pop-up menu. Be sure to check the Shared Printers, Bluetooth Printers, and Bonjour Printers submenus. If you just set up a printer, it may take a short while before it appears in this list.
    If you don't find your printer, choose Add Printer from the Printer pop-up menu, select the printer in the dialog that appears, and click Add. The dialog lists additional printers that are available to your computer, including AppleTalk and Open Directory printers. You may need to wait a short while before your printer appears. If you press Add, the printer you just added is the default printer.
    If you don't see your printer, click More Printers, choose your printer's type from the pop-up menu in the dialog that appears, select the printer, and then click Add. If the specific type of printer you're using is listed, choose that type. For example, if you're using an Epson USB printer, you may be able to choose Epson USB. If you choose AppleTalk, another pop-up menu appears that lets you choose the AppleTalk zone for the printer.
    If your computer cannot determine the options that are installed on your printer, a dialog appears that lets you choose those options. Make sure the settings in that dialog accurately reflect your printer's installed options so you can take full advantage of them. Then click Continue.

Printing from Home

In addition to using Harvard printers on campus, you should be able to print to any networked printers from your home machine. This works by using the FAS VPN (virtual private network), which makes your home computer think it is on a Harvard network, bypassing any security measures that would normally prevent you from seeing your networked printers.

Installing the FAS VPN Client

    Open a web browser, and navigate to https://vpn.fas.harvard.edu
    Log in with your Harvard ID and PIN.
    Follow the on screen prompts to install the VPN software.

Printing Supplies and Resources

We recommend HP printers for both desktop and network printing.

We do not supply printer toners for CGIS affiliates. To order printer supplies please contact your local purchasing agent or administrator for help. We are happy to offer advice on which supplies best fit your particular printer. Please contact us at contact us if you have questions about supplies for your printer.
Helpful Links

These resources provide useful information about printers and supplies:

    Hardware Purchasing & Recommendations
    Supplies & Accessories for HP printers
    Staples.com Ink and Toner finder

Troubleshooting Network Printing

HMDC supports network printing through the HMDC print servers. By design, once a computer has been added to the HMDC network, the appropriate printers for a user should be added automatically at login. If you would like to install additional printers contact us.

If you are trying to print to a network printer and you are not receiving any response from the printer, try the following steps:

    Delete the printer from your list of available printers.
        Click on Start, and then select Control Panel.
        Double-click Printers.
        Choose the printer in question and press the Delete key.
    Turn your computer off and then on again.
    Login normally. During the login process, windows should recreate your printer object. This process could take up to several minutes. If after 5 minutes, your printer has not reappeared, contact the HMDC Help Desk at contact us.