Hardware and Software Overview

Hardware & Software - Overview

We are happy to assist with a variety software and hardware issues, including installation, troubleshooting, and purchasing (through GovConnection and UIS Enterprise Licensing).

Support for hardware and software is available Monday through Friday, between 9:00 AM and 5:00 PM (EST). If your problem cannot be resolved in-house, we will work with the vendor or manufacturer and try to resolve the issue in a timely manner.

Although repair of malfunctioning hardware can only be guaranteed for hardware and devices which are still under warranty, we are happy to give best-effort support for hardware that is no longer in warranty.

We cannot guarantee support for software packages that are not part of our supported application set.

To request assistance with a hardware or software issue, please contact us.

Hardware Support Overview

Hardware Support - Overview

We are proud to support a variety of hardware, including desktop computers, laptops, printers, scanners, and a variety of phone devices, such as Android, Blackberrys, and iPhones.

If you experience computing problems that you suspect are hardware related, please contact us. A support technician can assist you with hardware troubleshooting, in-warranty support requests, or hardware replacement purchasing if needed.

Hardware Purchasing and Recommendations

Hardware Purchasing & Recommendations - Overview

We are happy to assist affiliates with all steps of the hardware purchasing and ordering process. Types of hardware that we support include (but are not limited to) printers, desktop and laptop computers, handheld devices, and printers.

If you would like assistance with purchasing hardware of any type, please contact us.

Recommended Desktops and Laptop Computers

Recommended Desktop and Laptop Computers

We recommend Dell Optiplex 980 desktop PCs with Windows XP service pack 3 operating system. Optiplex systems are designed for use in a networked office environment. In our experience, we are satisfied with Dell's quality, price, and support.

For laptop computers, we recommend both Dell Latitude and IBM Thinkpad computers. Each offers a wide variety of laptops to fit your specific needs. Due to Harvard laptop security standards, all laptop computers are required to have PGP full disk encryption installed. To accomidate the processing power required by PGP, we recommend new laptops be purchased with at least 2 GB of RAM, and an Intel i5 processor or greater.

We also recommend MacBook, MacBook Pro, iMac, and Mac Pro computers.

For individuals planning on traveling abroad, special computing considerations may need to be considered. For more information, or to receive a customized recommendation on a computer purchase, please contact us.