Service Level Agreements
HMDC Service Level Agreements specify in detail our provisions for each service provided by HMDC. Please read the appropriate Service Level Agreement (SLA) for any HMDC service before you commence use for the following User Services:
Desktop Support SLA
Attached is a PDF describing the service agreement for all IQSS Desktop Support services. Please print and read this document before you initiate use of these services.
 | sla_desktop_support.pdf | 311 KB |
Research Computing Environment SLA
Attached is a PDF describing the service agreement for all HMDC RCE services. Please print and read this document before you initiate use of these services.
| rce_sla_2013.pdf | 129 KB |
Server Hosting SLA
Server Hosting SLA
Attached is a PDF describing the service agreement for all HMDC Server Hosting services. Please print, read, and sign this document before you initiate use of these services.
Attached is a PDF describing the service agreement for all HMDC Server Hosting services. Please print, read, and sign this document before you initiate use of these services.
| sla_server_hosting_1.pdf | 102 KB |