Service Level Agreements

HMDC Service Level Agreements specify in detail our provisions for each service provided by HMDC.  Please read the appropriate Service Level Agreement (SLA) for any HMDC service before you commence use for the following User Services:

  • Desktop Support
  • Research Computing Environment (RCE)
  • Server Hosting

Desktop Support SLA

Attached is a PDF describing the service agreement for all HMDC Desktop Support services. Please print and read this document before you initiate use of these services.

sla_desktop_support_v2.pdf122.62 KB

Research Computing Environment SLA

Attached is a PDF describing the service agreement for all HMDC RCE services. Please print and read this document before you initiate use of these services.


rce_sla_2013.pdf129.29 KB

Server Hosting SLA

Server Hosting SLA

Attached is a PDF describing the service agreement for all HMDC Server Hosting services. Please print, read, and sign this document before you initiate use of these services.

sla_server_hosting_1.pdf102.97 KB