Desktop Services

We strive to provide prompt, high-quality service to the graduate students, staff, and faculty within the CGIS community. We are available to assist you Monday through Friday, between 9:00 AM and 5:00 PM (EST). We can help you with any technical and software challenges associated with your computer, printer, or handheld device. Services that we provide include, but are not limited to:

    Virus protection and removal
    Local and networked printing support
    Back up and disaster recovery assistance
    Hardware installation and troubleshooting
    Software installation and troubleshooting

Please see our HMDC Policies pages for information about accounts, eligibility for services, and usage policies. Read the Desktop Support SLA before you use these services to define your expectations regarding HMDC Desktop Services.

If you have any questions or need assistance with any of the services above, or any other general computing issue, please contact us.

Web Technologies

We recognize that the web is an increasingly important communication medium for the departments and research centers at CGIS. Currently we offer a variety of web-based services that include database-driven websites, mailing lists, and event management systems. Each of these systems has proven valuable for members of the CGIS community.

We support web-based calendar systems, contact management databases, wikis, blogs, and other useful administrative applications. These applications help the CGIS community by enabling departments and centers to share information about upcoming events, post information to their public web page, or streamline internal administrative processes.

Contact HMDC

Thank You for Contacting Us

We work with our users continuously to develop and improve our services. We appreciate and encourage your comments, questions, and feedback. The most effective to reach us is by using this form. Your message is recorded automatically in our request tracking (RT) system, and is received by all the members of our user support team. You are served by the first available staff member, and other support team members also can help you easily if your original contact becomes unavailable. You also can reach us by phone or in person.  Regardless of how you contact us, all communications between you and our staff are recorded and available for your review at any time. If you have any suggestion about our user support workflow, please let us know. Thank you very much.

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Our Location:

Harvard-MIT Data Center (HMDC) CGIS Knafel Building 1737 Cambridge Street, Harvard University Cambridge, MA 02138

Phone: (617) 495-4734 Fax: (617) 496-5149 E-mail: support@help.hmdc.harvard.edu

Help Desk:
Rm K027, CGIS Knafel Building. Monday through Friday, from 9:00 AM to 5:00 PM