We check the status of our services continuously. If a problem is detected at any time, we are notified immediately. If you experience a problem with any of our services, please check http://mon.hmdc.harvard.edu before contacting support. If your problem is listed there, our staff was notified and we are working on a resolution.

Note: You can receive notification about all scheduled and unscheduled outages through email or RSS feed, or by checking a web page. For more information, please visit Outage Notification.

If your problem is not listed, please contact us with as much information as you can provide regarding your problem. You receive an automated response immediately, and the message is routed to the appropriate staff member. We will respond as soon as possible.

For outages affecting large numbers of people outside of business hours, our best effort is made to investigate the problem, and to resolve it.