We offer access to our internal trouble ticketing system, which is based on RequestTracker (RT). RT is an enterprise-grade ticketing system that enables a group of people to manage intelligently and efficiently the tasks, issues, and requests submitted by a community of users. Our implementation leverages our existing Physical Hosting infrastructure for a robust and stable solution.
RT can ease the expense of delivering common responses, increase the visibility of requests, and capture and preserve institutional knowledge. In addition, our trouble ticket system offers the following advantages:
Centralized location for support and information requests
Storage of standard responses for common questions
Records of previous requests and communications
Rights delegation for work management
Interested groups should contact us so we can discuss how to best tailor RT to meet your needs.