# What do I do if I a document upload fails?

1. Be sure your browser type is supported. (see above).
2. Be sure that your document file type is one of the following:
1. Microsoft Word document files of type: .doc, .docx.
2. Adobe Acrobat files of type: .pdf.
3. Rich text files of type: .rtf, .rtx.
4. Text files of type: .txt.
5. Images of type: .jpeg, .jpe, .jpg., png, .tif, .tiff.
6. Excel files of type: .xls and .xlsx.
3. Mac users: If your filename does not include a file extension (i.e. . docx for Microsoft Word, or . pdf for Adobe Acrobat) you will need to rename it to include the extension. To rename: Ctrl+click on the file and select Get Info. Click in the Name and Extension field. Add the appropriate extension and press the Return key. When prompted, select  Add.
4. The file size of your document must be smaller than 25MB. If you are uploading your document as an image file that is over 25MB, opening the image in an image editing application and resaving it may reduce the image size. Taking a screen shot of the image and saving it as a new image file may also help reduce the file size.
5. Be sure that your file does not have security restrictions placed upon it. The system cannot accept security restricted files.