Remote Instruction

I have a technical problem with Zoom. Where can I send my question to get an answer?

You may contact the HUIT Service Desk at 617.495.7777 or by submitting a ticketZoom also provides helpful information here:


Where can I find Learning & Teaching tools?

Where can I share feedback on my experience moving my course online?

We are collecting input from faculty here.

How can students and faculty collaborate on written assignments (e.g. problem sets)?

A 5-minute video showing an easy way to share paper documents on Zoom is available on YouTube.

How can I use an iPad with Apple Pencil to teach?

We suggest an app called Notability; a demonstration is available on YouTube.

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise Wi-Fi connection, try the following:

  • Check your Internet bandwidth using an online speed test.
  • Try to connect directly via Wired (if your internet router has wired ports)
  • Try bringing your computer or mobile device closer to the WiFi router or access point in your home or office
  • Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
  • Use a WiFi extender to increase the distance and strength of your WiFi signal
  • Use a higher powered/long-range WiFi to increase the WiFi signal on your PC or Mac
  • Zoom makes particularly heavy bandwidth use of the "host" of a meeting; ask a colleague with a better connection to serve as host.

The CS Department allows concentration requirements to be taken pass/fail. Does the Applied Math/Math Dept allow for that as well?

Pass/Fail changes are under consideration, there will be more information available soon.

How can I view the Zoom video showing how to teach using handwritten "chalkboard-style" pedagogy?

The Zoom meeting from Friday 3/13 is available on YouTube.

Past lectures for my course(s) were video recorded and posted on Canvas. Is there a way to make some of those videos available to current students? i.e. can I transfer videos between canvas courses? Give my current students access to a past course? Download videos from past courses?

Yes, contact ATG, and they can transfer these videos. If you are technologically adept, you can download videos from old Canvas sites and post them yourself.

Would it be possible to have links to the Slack page(s), to upcoming Zoom meetings, calendar of such events etc. on this page? Or perhaps if this is just an FAQ, it should have a parent page with a broader range of links.

We will strive to improve our efficiency of communications.

Where can I find information on using Zoom to teach classes remotely?

A Zoom link exists already on Canvas for all courses. You can use that to schedule online sessions, and to distribute the appropriate link to students registered for the class. A good starting point for learning how to use this tool is:

What should we be doing to plan for lab-based teaching courses where remote/Zoom options will not be adequate?

Instructors should be flexible, consider the high-level learning goals for the course, and find alternative ways to impart that knowledge. This is not business-as-usual and we need to be agile.

Is there any way to borrow an iPad or tablet to help teach courses?

Please talk to the FAS Director of Science Education, Logan McCarty, or SEAS Director of Undergraduate Education, Patrick Ulrich.

What guidance is there for timing of synchronous online classes, given that students might be  in  greatly varying time zones (e.g. London, Taipei, San Fran).

You may record the lesson via zoom and then post the link.

Please confirm that course instructors (and TFs) will have access to their offices (even in buildings that contain laboratories) to run zoom. I am not sure I’ll have internet available offsite.

No, remote instruction is to be conducted off-campus.

I am having trouble connecting to Zoom from Canvas. Any suggestions?

You have likely set up a personal Zoom account using your Harvard email address, and it doesn't "belong" to the official Harvard account and so Canvas is confused.

What you need to do to fix this is:

  1. Quit the Zoom  application  if you have it running  
  2. Go to
  3. Click Sign in to configure your account.
  4. Click Sign In with SSO, this is to sign in with your HarvardKey
  5. You should see something like "Claim my Email" or account.

This will send you an email. Follow the steps laid out there. It will move your email into the official Harvard account and then Zoom in Canvas will work without a hitch.

Are there tips and tricks out there for Zoom for different size meetings (small, 15-20, classroom teaching, etc.)

See the many resources for using these tools, such as

Where can I find recordings of important Zoom meetings, such as the one announced with short notice today? (topic: FAS Science/SEAS Unit Leadership Coronavirus Planning Zoom Meeting at 3pm today, time Mar 12, 2020 3pm).

Meetings are not being recorded.