Adapting a journey map exercise to an online activity may feel daunting, but the process and results can yield a treasure trove of actionable insights. In this presentation, we’ll share the experience of conducting a journey mapping exercise with college students online during the pandemic. You’ll learn how we developed our streamlined journey map template and how we used it during the session to capture the participant’s process, tools, and perceived level of effort with completing course assignments. We’ll discuss techniques for making the session as easy as possible for the...
Join us as our peers at Columbia University take you through a step-by-step process of improving the end-to-end international students and scholars' experience by using customer research and ideation workshops to identify user pain points across their journey.
Attendees will learn about:
The students’ goals, motivations, challenges, frustrations, pain points, needs, and opportunities when interacting with the services at the University.
Document the student journey when interacting with the international office and...
Description: In A Web for Everyone, the first principle of Accessible UX is “People First: Designing for differences, where people are the first consideration, and sites are designed with the needs of everyone in the audience in mind.” In practice, accessibility efforts tend to focus on technical and procedural considerations, like complying with policy, conforming to standards,...
Fresh Tilled Soil, 480 Pleasant Street, Suite A310, Watertown MA 02472
“It's much more than creating, it’s about understanding your problem so well that the solution is obvious.” —Garrett Kroll UX Fest is an inspirational platform that brings UX practitioners, product leaders, and strategists together to connect with the people who are building great products and teams and creating a culture of design in their organizations. Join us for a one-day conference celebrating the people, products, and experiences that are changing the way we work, live, and play.
Bentley University, LaCava 325 ABC, 175 Forest St, Waltham, MA
The user experience of a product is crucial in driving customer adoption, engagement, and satisfaction. As product team structures vary across industries and products, our discussion this evening focuses on the best process and model for enhancing collaboration, decision making, and execution between UX and Product Management stakeholders.
In this open panel, our guest speakers invite the audience to ask questions and contribute to the discussion. Speakers will also offer their perspectives and experience progressing in their own UX and Product careers. Please be sure to bring your questions!
Come network with the best UX community while enjoying appetizers and drinks the night before the conference.
The Customer Experience team at LogMeIn is an eclectic group of designers, writers, researchers, and other creative types who work with folks across the company to imagine and build products people love. Our team is growing, and we’re looking for talented people to join us.
The design challenge: Improve the patient experience for 9 million veterans in the largest integrated healthcare system in the United States.
The real challenge: Good design work in the federal government involves hurdles larger than the projects themselves. Designers encounter an environment dominated by legacy bureaucracy, culture, processes, rules, and politics. To navigate and design in this space, you must work at scale, show your value, change mindsets, and persist.
Come learn how a small cohort of Human Innovation Fellows and designers with the Lab at the Office of Personnel Management — on detail with the Department of Veterans Affairs — are answering these challenges and rethinking what it means to make an impact. See some of their recent work and hear their experiences. Take away tactics to use in your own purposeful work.
Audible, 101 Main Street, 6th Floor, Cambridge, MA 02142
The modern world is awash in complex data that can contain the keys to improving our lives. The scope of this data has rapidly outpaced our capabilities to analyze and comprehend, so we turn to computers to help. However, state-of-the-art technology can only supplement the human element. People assist in each stage of data science, whether it’s data cleaning, understanding algorithm design, exploring computed results, or collaborating and sharing for decision-making. To present complex information to humans, we use visualizations that leverage our extraordinary perceptual system which can detect trends, clusters, gaps, and outliers almost instantly. Presenter: Cody Dunne, PhD, Assistant Professor, Northeastern University
Open project nights are monthly meetings the held first Monday of the month. They're a chance for you to discuss, network, trade skills, and get involved with projects that change Boston for the better. This is an opportunity for members to meet other locals practitioners and those interested in what Action Design covers in a more casual setting. We'll also have working groups for ongoing projects. People are encouraged to bring and share snacks too if interested.