The design challenge: Improve the patient experience for 9 million veterans in the largest integrated healthcare system in the United States.
The real challenge: Good design work in the federal government involves hurdles larger than the projects themselves. Designers encounter an environment dominated by legacy bureaucracy, culture, processes, rules, and politics. To navigate and design in this space, you must work at scale, show your value, change mindsets, and persist.
Come learn how a small cohort of Human Innovation Fellows and designers with the Lab at the Office of Personnel Management — on detail with the Department of Veterans Affairs — are answering these challenges and rethinking what it means to make an impact. See some of their recent work and hear their experiences. Take away tactics to use in your own purposeful work.