Considering the Unintentional Consequence: Re-Imagining the Design Process


Tuesday, November 7, 2017, 6:30pm to 8:30pm


Bentley University La Cava Center, Rm. 375, 175 Forest Street, Waltham, MA 02452

Given the pervasiveness of technology in every aspect of our lives and society, it becomes increasingly critical that we consider a more complete range of outcomes for the products and services we create. When a design produces a negative outcome, designers have traditionally been quick to seek shelter under the umbrella of the “unintended consequence” defense. This talk will examine the unintentional consequences of design. Bill Gribbons will share a strategy for anticipating, eliminating, or mitigating the negative consequences of design and encourage UX researchers and designers to embrace this as part of our professional practice and responsibility.

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