Desktop Services

We strive to provide prompt, high-quality service to the graduate students, staff, and faculty within the CGIS community. We are available to assist you Monday through Friday, between 9:00 AM and 5:00 PM (EST). We can help you with any technical and software challenges associated with your computer, tablet, printer, phone or handheld device. Services that we provide include, but are not limited to:

   Virus protection and removal
   Local and networked printing support
   Back up and disaster recovery assistance
   Hardware installation and troubleshooting
   Software installation and troubleshooting

Please see our HMDC Policies pages for information about accounts, eligibility for services, and usage policies. Read the Desktop Support SLA before you use these services to define your expectations regarding HMDC Desktop Services.

If you have any questions or need assistance with any of the services above, or any other general computing issue, please contact us.