UX Vision

Balance business and user needs of all Harvard digital products to make the experience useful, desirable, accessible, credible, findable, usable, mobile, and valuable during the entire user lifecycle.

Strategic Objectives

  • Provide a common set of tools, templates, pattern/interaction libraries
  • Establish guidelines & best practices for process and team structure
  • Create and incorporate style guides for consistency in branding
  • Provide staff with appropriate training and resources
  • Cultivate UX community of practice
  • Incorporate measurement, analysis and reporting

Guiding Principles

  • UX is considered in all phases of development
  • Design decisions are based on user research, with hypotheses tested and re-tested regularly
  • Both digital and non-digital touch points and contexts are considered in the user experience
  • Strong communication to and collaboration with users, stakeholders, and greater Harvard community
  • Close collaboration with HPAC for Harvard guidelines/best practices

Key Performance Indicators

  • Measured increase in user happiness, engagement, adoption, retention and task success for all segments of the Harvard population
  • Deep understanding of the importance of UX throughout the organization
  • Design and development teams incorporate UX into processes  using consistent best practices in methods
  • Cross-team collaboration
  • Consistency across all HUIT  applications